How Can We Help Today?
Owned and operated by Summit Outdoor Escape, we are happy to help with any questions about our outdoor furniture, pergolas, or fire tables.
Choose Your Preferred Channel
Frequently Asked Questions
How long does shipping take?
We offer Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Handling time is 1 to 3 business days, and transit time is typically 5 to 8 business days. Larger items like patio furniture sets, pergolas, and gazebos may ship via freight carrier, and we will provide tracking once your order is on its way.
How can I track my order?
Once your order ships, you will receive a confirmation email with your tracking number and carrier details. For freight shipments on larger outdoor furniture pieces, the carrier may also contact you to schedule a delivery window.
What is your return policy?
We offer 30-Day Returns on eligible items. If something does not work for your outdoor space, please refer to our Return Policy page for full details on eligibility, condition requirements, and how to initiate a return.
Can I exchange an item for a different style or color?
We are happy to help with exchanges within our 30-Day Returns window. Simply reach out to our team with your order number and the item you would like instead, and we will walk you through the process.
What materials are your patio furniture sets made from?
Our collections feature materials chosen for outdoor durability and comfort, including weather-resistant wicker, powder-coated aluminum frames, and fade-resistant cushion fabrics. Each product page includes detailed material and care information so you can choose what works best for your space.
How do I know which pergola or gazebo size is right for my patio?
We recommend measuring your available outdoor area and leaving clearance on each side for comfortable movement. Our product descriptions include full dimensions, and our team is available to help you compare sizes if you are deciding between options.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
Drop Us A Line
Business Hours
Our Commitment To You
Timely Responses
Our team replies to every inquiry within 24 hours so you are never left waiting.
Secure Shopping
Your personal information and payment details are protected with industry-standard encryption.
30-Day Returns
If your purchase is not the right fit for your space, our return process is straightforward and stress-free.
Free Continental Shipping
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI) with no order minimum required.
